WHY OUTSOURCE?
Cost Arbitrage
Reduce your labor cost by shifting business processes where labor is less expensive. Save on the cost of hiring and training in-house support staff, as well as the costs of maintaining a support team.
Expertise and Technology Access
Easily access digital expertise and new technologies without having to make considerable investments in them yourself. Get faster and more efficient results for your customers, leading to an exceptional experience and a higher satisfaction rate.
Scalability
Outsourcing enhances scalability by providing your business with the ability to flexibly adjust operations based on demand. Easily increase the number of support staff without having to go through a lengthy hiring and training process. This flexibility allows you to provide reliable and consistently efficient customer support.
The Shifting Landscape
Businesses today face new challenges in customer service, from rapidly evolving technology to heightened customer expectations, the old playbook just doesn’t work the way it used to. The key is to have teams that are dependable, dynamic, and agile in driving, addressing, and even anticipating clients’ needs by accelerating current levers and leveraging new ones that have emerged as vital during the pandemic.
Failure to adapt is not just a missed opportunity, it's a hit to your business' growth.
WHY WAGMI STANDS OUT?
We make sure that our partnership is that of ease and efficiency. Where your business needs are catered to with solutions made just for you.
Tailored Solutions
Customized solutions to make your business more agile and resilient.
High-Value Services
We leverage our expertise to fulfill your immediate operational needs while ensuring that we provide high-value-added services.
Global Reach, Local Talent
We take pride in having a diverse, experienced and highly skilled workforce that possesses that innate Filipino trait of “malasakit,” making us excellent providers of customer service.
Tech-Forward Approach
We embrace new advancements in technology and innovation, we adapt and apply them to the process and solutions we have to achieve your vision and goals with ease and efficiency.
WAGMI provides solutions that seamlessly integrate with your systems, handle sudden surges in call volumes, while still maintaining excellent service quality. This scalability extends beyond headcount to include robust tools and processes.
WAGMI CAN HELP
Provide tested solutions to reduce OPEX
Provide a support system to get start-up businesses off the ground faster
Provide assistance to help businesses cope with disruptions
Provide expertise that enables the business to focus resources on the core competencies and productivity
Awesome Filipino Talents + AI & IVR Systems
Elevate Every Interaction with WAGMI's Voice Services
At the heart of WAGMI's intelligent voice services are our awesome Filipino talents. Known for their innate capacity for empathy and customer engagement, our team elevates every interaction.
This human touch is further enhanced by our emotion-detecting AI and advanced IVR systems, creating a service that's both heartfelt and efficient.
Comprehensive Non-Voice Services for Modern Businesses
Expand your customer touchpoints with our digital-first non-voice services.
We offer a full suite of services to meet your customers where they are, when they need it.
Email Support
Live Chat Support
Social Media Engagement
Community Online Reputation Management
SMS Customer Service
Helpdesk Support
Data Analytics Services
Automated Chatbots
Future-Proof Your Customer Service
With WAGMI, you're not just getting a service; you're investing in technology. Our robust and scalable tech stack includes real-time analytics and leading conversation intelligence platforms.
Real-Time Analytics:
Conversation Intelligence
AI-Driven Emotion Detection
Advanced IVR Systems:
Omni-Channel Support
Automated Workflow Systems
API Integrations
